Complaints Procedure

At Pathway Legal Services, we always aim to provide the highest level of service to our clients. If you are not pleased with our service, please write to us so that we can investigate and resolve your complaint. You can write to us at complaints@pathwaylegalservices.co.uk. 

Once we have received your complaint, we will acknowledge  your email within 48 hours respond to your complaint within 15 working days.  

If you are still not happy following the response to your complaint, you can refer the matter to the Legal Ombudsman within 6 months of our final response. For more information visit the Legal Ombudsman's website: www.legalombudsman.org.uk.  

A more detailed copy of our complaints procedure is available on request.